Shipping policy

Peach Retreat Shipping Policy

Welcome to Peach Retreat! Here's everything you need to know about our shipping policies.

1. Processing Time:

  • All orders are processed within 3-5 business days (Monday to Friday, excluding holidays) after receiving full payment.
  • Please note that processing times may vary based on product availability and order volume.

2. Shipping Rates:

  • Shipping charges are calculated based on the weight of your order and the destination. You can view shipping rates at the checkout before completing your purchase.

3. Shipping Methods:

  • We offer various shipping options, including standard and expedited shipping. The available options will be presented at the checkout based on your location.

4. Shipping Locations:

  • We currently only ship within the United States. If your country is not listed, please contact us for additional information.

5. Estimated Delivery Time:

  • Estimated delivery times are provided during the checkout process. These times are calculated based on the selected shipping method and your location.
  • Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary due to factors beyond our control, such as customs processing and shipping carrier delays.

6. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

7. Customs and Import Taxes:

  • Customers are responsible for any customs and import taxes that may apply to their order. Peach Retreat is not responsible for delays or additional costs incurred due to customs processing.

8. Missing or Lost Packages:

  • If your order is marked as delivered but you haven't received it, please check with neighbors or your local postal service. If the package is still not located, contact us, and we will assist you in resolving the issue.

9. Address Accuracy:

  • Customers are responsible for providing accurate shipping information. Peach Retreat is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Changes to Shipping Policy:

  • We reserve the right to update or revise our shipping policy at any time. Any changes will be posted on this page with a revised effective date.

11. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at peachretreat.sales@calyir.com.

Thank you for choosing Peach Retreat for your self-care needs! 🍑✨